We are moving servers to Amazon AWS from 12 Midnight to 3 AM.
Check out the new Help Center
Users of hotmail.com will no longer receive email notifications from the CRM. This is due to an issue with Hotmail.
An issue with Exports has been resolved.
Scheduled Maintenance 11.6 We will have a scheduled maintenance period today from 12 Noon Eastern time to 3 PM.
All accounts on $14.95 or $19.95 price plans that have been grandfathered will be upgraded to $24.95 accounts on August 1. This means that if you have older pricing plans, we will no longer be offering the grandfathered pricing, all… Read more ›
Due to increased security measures we have limited logins to a single user at a time per device. Secure logins are now limited and concurrent logins on multiple devices are blocked. Please create an additional user login if you have… Read more ›
If you are using Windows XP you MUST upgrade to Service Pack 3 IMMEDIATELY! Due to increased security, we will NOT be supporting Windows XP in 2015. Windows XP support will continue to December 31, 2014. After this time you… Read more ›
The accuracy of the term “growing pains” is all too familiar to business leaders. It’s an important part of your evolution that means your company is becoming more established, but it always brings a unique set of unforeseen challenges. You’ll… Read more ›
We have recently enhanced security in the system so that each person needs to use their own login username and password. We do not let people share accounts anymore, so each person who goes into the CRM has to have… Read more ›
We are happy to announce the availability of our plugin for WordPress. The CRMPRO Importer plugin for WordPress enables you to import your WP users into the CRM. The Importer installs as a Tool and can be used to import… Read more ›
So, you’re growing your sales team. Congratulations–and hold on tight! Rapid growth tests every aspect of sales management. Everything you’ve learned in the art and science of sales will need to be brought to bear to succeed. It’s an exciting… Read more ›
As suppliers and customers communicate with your company across more services, it’s vital to be able to access this information, but integrating so many diverse touch points can be time-consuming and complex. As a result, rather than the traditional feature-based… Read more ›
CRM is about marketing and sales, while CE is about being accessible, anticipatory, proactive and engaging across the end-to-end customer lifecycle. There are four process actions and four technology requirements that must be in place to enhance the CE and… Read more ›
Customer Relationship Management, or CRM, has been around for decades. By now, it’s common knowledge that CRM systems have transformative potential when it comes to streamlining operations and maximizing revenues. Yet very few businesses get the most out of their… Read more ›
When you click-to-call on CRMPRO, you can use your own number as your caller ID and make calls to any US phone number. First, you need the Chrome browser and a microphone and speakers or a headset. Go to Setup –>… Read more ›
Voice CRM now takes your phone number as caller ID, so when you make outbound calls from the CRM, your call can appear to be coming from your phone of choice. Simply go to Setup -> User Profile and update… Read more ›
Just grab a headset and start making free calls anywhere in the USA using FreeCRM.com powered by WebRTC. We’re giving away 30 minutes of free calling to any domestic USA number for everyone of FreeCRM.com. Go ahead and kick the… Read more ›
FreeCRM.com automates sales and lead management for an information technology SMB. San Francisco, CA (PRWEB) March 05, 2013 FreeCRM.com, the world’s number one CRM cloud service for customer relationship managementwith over 280,000 subscribers worldwide today announced that SoftLabs, a leader in information technology and communications with… Read more ›
San Francisco, CA (PRWEB) January 23, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 280,000 customers worldwide today has announced that SuperMicro Computer Inc. (http://www.supermicro.com) has selected to automate their worldwide sales divisions with CRM from FreeCRM.com.… Read more ›
San Francisco, CA (PRWEB) January 18, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 280,000 customers worldwide today has announced that AGFA, the leading provider of state-of-the-art diagnostic imaging and contrast media solutions for healthcare centers with… Read more ›
Full Service QA / QC Laboratory Integrates CRM San Francisco, CA (PRWEB) January 16, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 280,000 customers worldwide today has announced that IDAC Laboratories, a full service food safety and quality assurance laboratory operating… Read more ›
Technical College Automates Back Office with FreeCRM.com San Francisco, CA (PRWEB) January 15, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that Texas State Technical College has selected FreeCRM.com’s namesake cloud CRM to power back… Read more ›
San Francisco, CA (PRWEB) January 14, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that Religare Wellness, one of India’s leading wellness and pharmacy retailers with a network of 130 stores… Read more ›
Full spectrum business consultancy utilizes FreeCRM.com San Francisco, CA (PRWEB) January 11, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that Intrim Business Associates, a full spectrum business consultancy firm has… Read more ›
Industrial Power Services and Products Company Empowers Business with Cloud CRM San Francisco, CA (PRWEB) January 10, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that Clinton Power, a leading manufacturer of a complete… Read more ›
FreeCRM.com Provides Cloud CRM for Offices in Dubai and Cairo Operations San Francisco, CA (PRWEB) January 09, 2013 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that IP Protocol International Network Consultants… Read more ›
FreeCRM.com powers financial services division of Huawei San Francisco, CA (PRWEB) December 10, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that the Enterprise Sales division of Huawei has selected its… Read more ›
Comprehensive CRM automates Sales, Marketing, Field Service and Operations. San Francisco, CA (PRWEB) December 07, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that Aqua-Hot Heating Systems, the leader in hydronic heating systems forrecreational vehicles, commercial vehicles and custom… Read more ›
FreeCRM.com Automates over 40 CRM seats for North American and European Operations San Francisco, CA (PRWEB) November 26, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 270,000 customers worldwide today has announced that Beijing Choice Electronic Technology Company, Ltd.… Read more ›
FreeCRM.com helps track major B2B partnerships for the Wholesale Division San Francisco, CA (PRWEB) November 12, 2012 FreeCRM.com, the world’s most popular SAAS / Cloud CRM with over 270,000 customers worldwide has announced that Costco Wholesale Corporation has selected FreeCRM.com to track its business-to-business wholesale division’s partnerships and affiliate… Read more ›
CRM assists front and back office operations with powerful CRM tools. San Francisco, CA (PRWEB) November 07, 2012 FreeCRM.com, the world’s most popular cloud CRM with over 270,000 customers worldwide has announced that The Leaders Institute (http://www.leadersinstitute.com/ ), an international public speaking… Read more ›
College with 14,000 students powers operations with FreeCRM.com San Francisco, CA (PRWEB) November 05, 2012 FreeCRM.com, the world’s most popular cloud CRM with over 270,000 customers worldwide has announced that Cambrian College, a leading postsecondary institution with over 14,000 students has selected… Read more ›
Payment Processor takes advantage of advanced CRM from FreeCRM.com San Francisco, CA (PRWEB) November 02, 2012 FreeCRM.com, the world’s most popular cloud CRM with over 270,000 customers worldwide has announced that Unified Payments, LLC (http://www.unifiedpayments.com) which ranks No. 1 on INC… Read more ›
Food services industry has much to gain by implementing CRM San Francisco, CA (PRWEB) October 31, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 270,000 customers worldwide today has announced that Gage Foods has selected FreeCRM.com to automate… Read more ›
CRM Powers Strategy and Change Management Consulting at Booz San Francisco, CA (PRWEB) October 25, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 268,000 customers worldwide today has announced that Booz Allen Hamilton’s Strategy and Change Management Consulting (http://www.boozallen.com) group has… Read more ›
FreeCRM.com provides nonprofits with powerful CRM for fundraising. San Francisco, CA (PRWEB) October 24, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 268,000 customers worldwide today has announced that the Jewish Community Federation and Endowment Fund (http://www.jewishfed.org/) has deployed FreeCRM.com to empower… Read more ›
FreeCRM.com powers the CRM for a multi-billion dollar public energy company. San Francisco, CA (PRWEB) October 23, 2012 FreeCRM.com, the world’s most popular web based CRM with over 268,000 customers worldwide today has announced that Entergy Corporation has deployed its Professional edition CRM… Read more ›
FreeCRM.com now has over 268,000 CRM customers worldwide and growing San Francisco, CA (PRWEB) October 22, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 268,000 customers worldwide today has announced that FreeCRM.com Professional edition has been deployed by Dollar… Read more ›
FreeCRM.com, the world’s most popular web based CRM with over 268,000 customers today has announced that EMPA Middle East, one of the most prominent regional IT distributors in the Middle East, Central Asia and North Africa is powering their CRM… Read more ›
FreeCRM.com provides a complete customer view for large industrial machinery services organization San Francisco, CA (PRWEB) September 26, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 260,000 customers worldwide today has announced that it has been selected by ProLift… Read more ›
Advancing healthcare information services with cloud CRM San Francisco, CA (PRWEB) September 24, 2012 FreeCRM.com, the world’s most popular cloud based CRM with over 260,000 customers worldwide today has announced that it has been selected by Mitochon Systems over Salesforce, for… Read more ›
San Francisco, CA (PRWEB) September 14, 2012 FreeCRM.com, the world’s most popular cloud CRM with over 260,000 customers worldwide has announced today that it’s Pro Edition will now come with unlimited cloud storage for files, allowing teams to share and collaborate… Read more ›
San Francisco, CA (PRWEB) September 10, 2012 FreeCRM.com, the world’s #1 cloud CRM with over 260,000 customers in over 200 countries has been chosen to power the back office and front office operations of Wyndham Vacation Resorts with over 40… Read more ›
FreeCRM.com, the world’s #1 cloud CRM service provider for customer relationship management today announces that Express Energy Services has selected it to provide enterprise wide CRM to manage all aspects of sales, customer support, and online marketing. Express Energy Services… Read more ›
Please review FreeCRM.com for PC Magazine’s Business Choice Awards: http://www.pcmag.com/article2/0,2817,2409139,00.asp
Regularly scheduled Maintenance Summer 2012 – June 30th, 2012 Time Beginning: 10 am Pacific USA Time Ending: 5 PM Pacific USA
1/16/2012: We are tracking an issue with events not showing up in the calendar. Data is fine but the view is not showing calendar items.
We have a Scheduled Maintenance Window today 1-15-2012 from 10 AM Pacific – 3 PM Pacific Time. Site will be unavailable.
All timezone issues have been fixed, all systems running, no issues, GREEN.
We have detected some issues with a few timezones due to the Spring time change; engineering teams are working to resolve the issue and will have an update shortly.
All systems GREEN
We invite everyone to try out the SMS alerts and campaigns, free of charge through December 31, 2010.
We invite everyone to try out the SMS alerts and campaigns, free of charge through December 31, 2010. You can purchase credits for SMS free of charge so start testing SMS alerts and campaigns today. Pricing for SMS messages and… Read more ›
This morning some customers were unable to log into accounts or had limited access from 7:14 am Pacific thru 8:15 am,
This morning some customers were unable to log into accounts from 7:14 am Pacific thru 8:15 am, access to come accounts was limited; issue resolved ,8:14 am.
We have upgraded Free accounts to support up to 50 users and 5,000 records. Now you can add up to 50 co-workers to your Free CRM account and track up to 5,000 records in the database.
Maintenance 9.18.10 Completed Successfully
Status GREEN. Maintenance 9.18.2010 Completed Successfully.
Systems will be unavailable from 6 PM – Midnight Pacific time on 9.18.2010 for scheduled maintenance.
Maintenance notification for 9.18.2010 – Systems will be offline from 6 PM – 12 Midnight for scheduled maintenance.
SMS Alerts & Campaigns are entering the final beta stage; you can use SMS for alerts and campaigns to any mobile US number in the system by either sending out mass SMS or via individual Text messages. There will be… Read more ›
All systems operational and functioning, status GREEN
All systems are working after completing a speed enhancement patch to improve the customer’s experience.
We have scheduled the site speed enhancements to be implemented Wednesday night, 9 PM Pacific – 12 Midnight to address slowdowns.
We have scheduled the site speed enhancements to be implemented Wednesday night, 9 PM Pacific – 12 Midnight to address slowdowns. This enhancement will restore the site speed problems observed following the 8.19.2010 incident.
Site performance has slowed substantially, all systems normal but experiencing slowdowns in some regions
All systems operational and functioning, status GREEN
Follow us on Twitter: @freecrmstatus Read more ›
Dear FreeCRM.com Community, FreeCRM.com has just switched to UltraDNS, a world renowned service that will increase the speed and reliability of our CRM web site and improve overall performance and reliability.Â UltraDNS Managed DNS Service directly manages and monitors FreeCRM.com… Read more ›
CRM ASP / FreeCRM.com Pricing Update Please note we have a free product which is and always will be absolutely free To our valued clients: CRM ASP and FreeCRM.com appreciates your business, and we hope that you are happy with… Read more ›
New Office skin was added, which provides more functional space for your data. Give it a try – change your look and feel from Preferences. New navigation tabs now perform like a menu. Hover the tabs for more options. Shortlist… Read more ›
We are upgrading the SMS gateway to a more reliable carrier.Ã‚Â The SMS reminders and campaigns will be offline / non-functional until the new gateway and carrier are set up this week.Ã‚Â Thank you for your understanding as we strive… Read more ›
Besides a few minor issues that are now resolved we added the following. We’ll continue with a series of small releases during the next few weeks to address issues with calling, sms and print campaigns as they arise and build… Read more ›
We’re delighted to announce major new features: Voice CRM, Microsoft Word Mail Merge and Print Campaigns! Voice CRM integrates your telephone with Freecrm. Right click any phone number and you can dial it directly. Your phone will ring first, and… Read more ›
A small maintenance release to resolve a few issues: Record flags are now available across contacts, companies, deals, cases and tasks. The record flag box display issues are now resolved. As well you’ll find a new icon to ‘acknowledge’ a… Read more ›
Text/SMS campaigns are now functional You can now set reminders to arrive via a text message instead of emails Alerts can now be delivered via text messages to your phone. You can now flag records for other users (or for… Read more ›
We integrated Google Maps with addresses. Each address you view will now include a map for it as long as Google can map it. You can now set incoming emails to be saved automatically as contact notes when the email… Read more ›
We’re introducing a brand new support site at http://support.freecrm.com. It contains video tutorials, a knowledge base, docs and downloads. Pro Users: we’re phasing out the old crm support system in favor of a the new ticketing system in the new… Read more ›
We’re happy to introduce our new dedicated support site at http://support.freecrm.com! The new support site completely replaces our old support system and built-in FAQ section. It will enable us to better track all support cases and respond to them in… Read more ›
Contacts can now have an image assigned to their record. Email campaigns now include a new option to prevent the same email from being emailed twice on a campaign. You can now allow other users to add contacts to your… Read more ›
This is a small complimentary release to the last one. We’ve ironed out a few issues some of you had with the last release and will continue to improve the functionality and stability of the system. We update the rich… Read more ›
UPDATE: Please clear your browser’s cache if your home page looks funny. A big one this time! Lots of new features that have been in the works for quite a while now. Customizable Home Page! – You can now customize… Read more ›
We are happy to introduce ‘Editable Views’: In the company and contact’s views, you can now double click a value (or for empty values, single click the pencil icon) to edit that value then and there. Once edited, use Enter… Read more ›
We’ve put in a fix for a recent problem sending emails via GMail. We’d like to remind you that GMail has a limit on how many emails you can send in a day (around 500) so keep that in mind… Read more ›
We have new Toll Free numbers and direct dial for international users. The new numbers are 866-829-7011 and 415-874-8040. We’re working hard to improve customer support and getting a toll-free support number online was important and is in place. Additionally… Read more ›
A small release this time with a few fixes: Additions: Added Company Name to the old-style email campaign criteria filter. Fixes: Fixed a problem with pagination when searching by referrer contact. Raw export error now fixed. Sorting by date/date-time extended… Read more ›
Additions: You can now sort custom views by extended fields When exporting a custom view result listing, only the fields showing will be exported, including extended fields. You can now update extended fields in bulk. Flag any number of records… Read more ›
Additions: SMS / Text Campaigns – This is an experimental new feature, still in Beta. SMS stands for Short Message Service and is the more ‘technical’ term for text messages. It will allow you to send text message campaigns. Since… Read more ›
On the surface, a very small release this time, but underneath lies major new functionality coming soon… Additions: Contacts now have a “Receive SMS” field. Fixes: We resolved an issue with filtering by first letters that existed since our last… Read more ›
Additions: You can now set up alerts that will notify all users of the account once the alert event has happened. New security setting added to the Security Settings screen under Setup: Administrator Access. This setting can determine if User… Read more ›
Another small maintenance release with a couple of fixes: Fixed an issue with country drop down appearing to not ‘stick’ in some cases when editing address. Fixed an issue with export – when exporting company and contact records, and selecting… Read more ›
We’re currently test-running a brand new email transport system. We expect a speedier, more reliable and efficient delivery of mail outs from the CRM to your SMTP servers.
When you send out an email campaign the emails are all queued up from all accounts and sent together by order received. This means that there might be a delay between the time you click “Mailout” and the time the… Read more ›
Just a few fixes this time: Resolved an issue with the contact creation dates 3-part date pickers on the mail out screen now set the proper schedule. Fixed a problem with this week display for calendar events. Product listings now… Read more ›
Additions: Better handling of different time zones – Please recheck that your timezone is the right one in your Preferences screen. Quick create form now creates record quicker, and allow for creation of records in quick succession. Page numbers now… Read more ›
Additions: Pro users can now create extended fields that link to external sites. The links will open in a new browser window. Pipeline report now shows breakdown of deal commissions Deal commission totals reports added to the report library (2… Read more ›
Quite a big release this time: Additions: RIGHT CLICK CONTEXT MENUS! – You’ll now be able to right-click items to open an actions menu for that item. For example, click a contact name to open a menu showing actions like… Read more ›
We’re performing a system and software upgrade this Saturday night, Pacific time. FreeCRM will be down from about 10PM that night for about 2-3 hours while perform the upgrade. The upgrade will bring forward a good deal of new features… Read more ›
You can setup your system so that if a non existent company name is entered in a company lookup field, instead of prompting you that the company does not exist, it will be created. This setting is available for User… Read more ›
UK users: remember to adjust your time zone setting (in your Preferences) to a +1 as you are now in DST.
Just a reminder that DST (Daylight Saving Time) is in effect in the US. Please adjust your time zone modifier to reflect the current time zone you’re in by clicking on Preferences on the left menu. Please note that if… Read more ›
Additions When creating events, you’ll now receive more detailed notification regarding who was emailed a notification of the event and who was not. When mass updating many fields (via the short list) you can now choose to append a value… Read more ›
Additions: NEW: Interactive Time line! A new way to view your calendar in time line view. Raw data export: you can now export your data in raw format which means you get access to all your data as we have… Read more ›
We have discontinued synchronization in plain-text: you can now only synchronize using an SSL connection, which is more secure. All sync clients must be configured to use the following SSL URL: https://sync.freecrm.com:8443/sync4j/sync For instructions on setting up the FreeCRM sync… Read more ›
Our servers just switched bad to the PST timezone (-8 hours to GMT). Please double check your timezone setting in the Preferences (and/or Profile Settings) page and adjust your time zone setting to match your current time zone. Note to… Read more ›
Additions: You can now use Extended Fields in your Mail Templates! Hovering a contact name will now display a tooltip with the Contact’s contact information. You can disable this feature from the Preferences screen by setting the Use Contact Tooltip… Read more ›
If you are using GMail as your outgoing mail server for an email campaign remember that Google allows only 500 emails to be sent from any given account per day. If your email campaign contains more than 500 subscribers Google… Read more ›
In our last release we introduced the option to create relationships between extended fields of type ‘drop down’. What that means is that you can now create drop down selectors which show different options deepening on a selection in another… Read more ›
Our release cycle has somewhat slowed up, but only because we are working hard on some major enhancements to freeCRM which we’ll release very soon! We have decided to break our next release into two chunks. The first one now,… Read more ›
After many delays, a new release is out! Additions: Email campaigns can be scheduled. Email campaigns send engine improved: You no longer need to wait for a mailout to complete. Added a link titled QUEUE to the email campaign listing.… Read more ›
This is a Major release for us! Besides a good deal of new features, we can now support character sets from almost any language, from Japanese to Hebrew to Arabic or Thai! Additions: Full UTF (Unicode) Support – Our database… Read more ›
We will be upgrading our systems on the 10th of June, from 10PM. This is a major upgrade and we expect freeCRM to be offline for about 3-5 hours. The upgrade will include our next release as well which contains… Read more ›
Additions: Conference Calls – you can now create calls with more than one contact. Default Searches – you can now set a default search for the different sections. For example, “Show all Presentation type tasks as the default view for… Read more ›
Using tags you can create quick ad-hoc keywords to categorize and group records of different types together.
You can turn off the blog news panel from your freeCRM home page by going to the Preferences screen (via the left menu). Click the Page 2 tab, and set the option: Show CRM news on Home screen to NO.… Read more ›
Traditionally, software houses working on a product have a fixed release cycle every certain period of time, for example every 6 months. Any bugs found with the product between those release cycles are either dealt with by issuing a hotfix… Read more ›
This is a big release with a good deal of well requested features: New Features: We’ve started Blog.Free.Crm which will be used to keep you informed of what’s new with the system. A news feed from the blog now appears… Read more ›
Hello and welcome to the FreeCRM blog! We decided to jump the wagon and setup our own weblog as means to communicate with our users, publish release notes, tips, help and whatever else comes to mind. Your CRM homepage will… Read more ›