Full Service QA / QC Laboratory Integrates CRM
San Francisco, CA (PRWEB) January 16, 2013
FreeCRM.com, the world’s most popular cloud based CRM with over 280,000 customers worldwide today has announced that IDAC Laboratories, a full service food safety and quality assurance laboratory operating 13 specialized labs has implemented FreeCRM Professional Edition to power back office and front office operations and to integrate with the existing Laboratory Information Management System (LIMS).
FreeCRM.com provides IDAC Laboratories with a 360-degree interface to the customer, providing instant access to customer information and sales lead data saffor high-tech laboratory quality assurance and control in the food safety industry. Sales staff and revenue managers utilize the powerful sales automation and pipeline management screens to identify hot leads, quote services and to work up quotes and deliver proposals.
Using FreeCRM.com and the shared group calendar and scheduling system, IDAC Laboratories can schedule demonstrations, on-site presentations and laboratory tours in the CRM system and assigned to staff as tasks and events with real-time alerts via email and SMS, keeping all of the sales and management staff organized and focused on converting leads to sales with a single information system that is easy to use and web based.
IDAC Laboratories provides more than 1600 tests and analysis including food chemistry labs, microbiology, a feed lab, soil & water lab, pesticides, bacteriology and more, making the sales process and continued support of customers and account management easy by providing CRM with a customer-centric information tool; FreeCRM.com goes further to integrate data between the FreeCRM.com system and the existing back-end laboratory information management system (LIMS) and delivers a complete solution for sales and ongoing customer support.
FreeCRM.com is a cloud CRM platform that helps employees collaborate and connect easily with customers like never before and is a great alternative to SalesForce.com. Low cost, low risk and quick results are achieved with no long-term contracts in the world’s most popular CRM. Customers can utilize the free version of the CRM or choose to upgrade to the more powerful Professional editions to add enhanced features and support.
Get it now at http://FreeCRM.com