Voice CRM now takes your phone number as caller ID, so when you make outbound calls from the CRM, your call can appear to be coming from your phone of choice. Simply go to Setup -> User Profile and update the phone number, save, and log back in to FreeCRM.com. Now when you make an outbound call using Voice CRM, your phone’s caller ID will show up.
SMS has now been upgraded, you can now more easily send SMS directly from FreeCRM.com. You must have a mobile number listed for your contacts, additionally, there needs to be a “1” in front of the area code / number. In a future release we will be removing the need to have the leading “1” for SMS. Remember, SMS is for US mobile only.